Return & Exchange Policy

Return & Exchange Policy

CANCELLATION/RETURN/EXCHANGE POLICY

Terms & Conditions Agreement:
Purchasing with RS Label indicates your understanding, acknowledgment, and adherence to agree to the terms & conditions and policies of our website.

Quality Check:
If you have received a damaged / wrong product we need an opening video of the same. Without opening the video, it will not be accepted for any exchanges/return.

Return Policy:
We do not provide refunds & returns on any product purchases, whether bought in India or internationally.
Products under sale category are not eligible for any exchanges / returns/ refunds.

Return Criteria:
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange/return. Failure to do so will result in rejection during the quality check, and the items will be shipped back to the customer with extra shipping charges.

International Orders:
We do not have a return/exchange policy for international orders.

Cancellation:

Prepaid orders are not eligible for cancellation.

COD orders are eligible for cancellation within 24 hours of placing the order but advance payment for COD orders is non-refundable. Please text us on +91 7800232826 or write to us at support@rslabel.com for placing cancellation requests.

EXCHANGE / RETURN PROCESS:

All sale, discounted, purchases made with a coupon, and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.

Size Exchange: If the customer has any size issue with the product delivered, they need to mail us at support@rslabel.com within 24 hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick-up charges are to be borne by the customer, which is Rs 250. Please note: Reverse pick-up might not be available on a few pincodes — in this case the customer is requested to send it back with customer name and mobile number on it. Exchange is allowed on size issues only; exchange will not be issued for product exchange. Customer gets a credit note only when the desired size of the product is not in stock.

Return: We humbly don't take returns on items sold once.

Damaged/Wrong Delivery: If it's a damaged/defective product or an incorrect item was sent, such cases must be informed to us within 24 hours of delivery. We will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

WHY IS MY EXCHANGE NOT ACCEPTED?

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • Exchange/Return is not accepted if the customer does not like the material or colour of the dress — we suggest the customer read the product description and look at all the pictures before ordering. Products which are free size are not allowed for exchange.
  • Our products are made and handled by human hands involving various processes. There is bound to be variation in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor, so subtle variations must be acknowledged. A 10–12% colour difference can depend on the screen resolution of the device used and camera lighting — please don't expect an exchange or return for that reason.
  • We make every effort to display the colours of our products as accurately as possible; however, since computer monitors, tablets and mobile devices vary, we cannot guarantee your display's colour accuracy will be completely correct.
  • Exchange/Return is not accepted if the product is washed and worn.
  • Purchases made from the SALE section are not eligible for any kind of return or exchange. All sale, discounted, coupon, and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.

Refund Policy:
We do not provide refunds on any product purchases, whether bought in India or internationally.

Customer Support:
For any questions or assistance, email us at support@rslabel.com.

Partial Cash on Delivery (COD) Policy

Advance Payment Requirement
We offer Partial COD as a payment option. Customers are required to pay 10% of the order value or ₹200 in advance (whichever is lower) when placing the order. The remaining balance must be paid at the time of delivery.

Non-Refundable Advance
The advance amount paid is strictly non-refundable under any circumstances. This includes (but is not limited to):

  • If the order is cancelled by the customer after payment of the advance.
  • If the customer refuses to accept the parcel at the time of delivery.
  • If the parcel is returned to us due to delivery failure (e.g., incorrect address, customer unavailable, refusal to pay remaining balance, etc.).
  • If the customer changes their mind after placing the order.
  • If the customer requests a new/replacement order — the advance cannot be adjusted against it.

RTO Marked:
If incorrect/incomplete information is provided and the parcel is marked as RTO (return to origin), a credit voucher will be issued after deducting the shipping and RTO charges. Please ensure correct information is provided, as it cannot be changed once the parcel has been packed/shipped.

CUSTOMER SUPPORT:
Please email us at support@rslabel.com for assistance.